FutureKind logo
FutureKind logo
banner image

FAQs

Policies

FutureKind provides shipping services to the United States and Canada. Unless otherwise indicated on the product page, for in-stock orders, our fulfillment team is given up to 2 business days to pick, pack, and ship orders. Shipping options and associated costs are displayed during the order checkout process. Once an order is processed, we immediately dispatch it, and you should receive your products within 3 to 5 business days.


Orders may be tracked at this wonderment link using the tracking number which will be sent via email at the time of shipment. Please note for orders shipped via DHL, browser security settings may need to be adjusted to view their tracking page. Fulfillment and shipping updates will be sent to the email address used to place the order as the order is processed.

FutureKind has partnered with Onward to provide our customers with carbon neutral shipping protection, CashBack and a 90 day satisfaction guarantee on your purchase. When you add Onward to your order, you’ll be protected against lost, stolen or damaged packages. You’ll also have a 90 day satisfaction guarantee where if you experience product quality issues, Onward will work with you to make it right or refund your purchase. As an additional benefit, you’ll receive 10% of your purchase as CashBack for your next order with us.


How does Onward work?

Onward is an on-demand concierge service that covers our customers in the event they have shipping issues or have product quality issues with their purchase. If you add Onward to your order, you’ll be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Your claim will be reviewed for approval within an hour.


How Do I File A Claim?

You can quickly file a claim through the email that Onward sends you after you place your order, or you can file here.


Who does Onward partner with to make shipments carbon neutral?

Onward has partnered with Cool Effect, a 501c non-profit climate change organization, to neutralize carbon emissions from your shipments covered with Onward. When you add Onward to your order, you’ll be automatically taking action against climate change.


How Much Time Do I Have To File A Claim?

You’ll have 90 days from the order date to file a claim.


What happens if my replacement order through Onward also gets lost, stolen or damaged?

Not a problem! Any replacement orders that are placed by Onward are still insured by Onward.


How does Onward’s CashBack feature work?

One of the benefits of adding Onward to your order is their CashBack feature. When you add Onward to your next order, you’ll receive 10% of that order as CashBack to use on a future purchase with us. After you place your order, Onward will email your CashBack balance and a code you can use to redeem your CashBack on your next purchase. As you place further orders that include Onward, your CashBack balance will increase and as you redeem your CashBack, your balance will decrease.


How does Onward’s Satisfaction Guarantee work?

Onward’s satisfaction guarantee provides coverage for any quality issues you experience with the use of our products.Quality Issues are defined as accidental product damage occurring during normal usage such as tears, rips, stains, drops, punctures, cracks, breaks, mechanical failures and electrical issues.If you experience any of these issues within the coverage period, you can file a claim with Onward. Onward may first attempt to repair the product at their expense before either replacing the product or issuing a refund.

FutureKind facilitates returns of items under specific conditions. Certain items are excluded from returns, such as those marked as final sale, gift cards, bespoke products, and gifts with purchase. 


The return window is 30 days, starting from the date the order is marked as delivered by the carrier. Return shipping and processing fees are the responsibility of the customer, and the return process begins once the received items are inspected. Customer funds may be temporarily held to confirm the receipt of returned items and ensure they meet refund eligibility criteria, preventing fraudulent or unauthorized returns and ensuring a fair process.


Please be aware that this return processing policy may be subject to change at the discretion of FutureKind. Any updates will be communicated to customers through appropriate channels. By continuing with a purchase, you acknowledge and agree to abide by the terms outlined in this returns processing policy.


To initiate a return request, please click here.

Order cancellations and or modifications must be submitted in writing within 1 hour of order placement. 


Our cancellation and order modification policy does not apply for requests that occur outside of business hours.


Subscriptions must be canceled at least 24 hours prior to your next order date, which you can access through the customer portal. Subscriptions can be canceled at any time by emailing [email protected] or visiting our Subscription Management page and following the instructions.


CANCELLATION RECEIVED WITH LESS THAN 24 HOURS NOTICE UNTIL THE NEXT BILLING DATE WILL NOT BE EFFECTIVE UNTIL THE FOLLOWING BILLING PERIOD AND YOU WILL BE RESPONSIBLE FOR ALL CHARGES (INCLUDING ANY APPLICABLE TAXES AND OTHER CHARGES) INCURRED PRIOR TO THE CANCELLATION OF YOUR SUBSCRIPTION.

Please note that we do not accept exchanges. We encourage you to carefully review product details and ask any questions you may have before making a purchase. Your satisfaction is important to us, and we appreciate your understanding of our policy. If you have any inquiries or concerns, feel free to contact our customer support team for assistance.


Store credits are allowed, depending on the circumstances. Certain items, such as those marked as final sale, gift cards, bespoke products, and gifts with purchase, are ineligible for store credit.


To initiate an exchange or store credit request, the product must meet specific conditions outlined in the policy. The store credit window is set at 30 days, starting from the date the order is marked as delivered by the carrier. The exchange or store credit process begins once the returned items are received and inspected by our team. Customer funds may be temporarily held to confirm receipt and verify eligibility, ensuring a fair and secure process and preventing fraudulent or unauthorized returns.


Please be aware that this Exchange and Store Credit processing policy may be subject to change at the discretion of FutureKind. Any updates will be communicated to customers through appropriate channels. By continuing with a purchase, you acknowledge and agree to abide by the terms outlined in this exchange and store credit processing policy.


To submit a store credit request, please provide your order ID and shipping address through our returns portal. Due to increased order volume and our commitment to meticulous inspection for product quality, the processing time for your refund or exchange may extend up to 2 weeks. Your understanding and patience during this period are greatly appreciated.

Our Incomplete Orders/Missing Items Policy is designed to address and rectify orders that arrive with missing items or components. If such a situation occurs, Future Kind will process a replacement for the affected items. The Incomplete or Missing Item Claim Window is set at 10 days, with the claim window for missing items starting from the date the order was marked as delivered.


Additional conditions apply to items lost or damaged in transit. To submit a claim, proof of purchase is required, and photo and/or video evidence may be necessary. Issuance of replacement orders will be held until Future Kind can confirm that the order was sent out with missing items or components.


This policy does not extend to items lost or damaged during transit. Package / Shipping protection is offered via Onward VIP Protection+. Please see our Onward VIP Protection Policy for more information. 


Simply login to your Account or email [email protected]. For more information, check out our Subscriptions Management page.

Subscribers save up to 10% and can change the frequency and date of their shipments. You can also cancel anytime.

Order Tracking:

Orders may be tracked at this link using the tracking number which will be sent via email at the time of shipment. Please note for orders shipped via DHL, browser security settings may need to be adjusted to view their tracking page.


Shipping Updates:

Fulfillment and shipping updates will be sent to the email address used to place the order as the order is processed.

After your order ships (per the timing outlined in the above question), its arrival depends on which shipping option you selected at checkout. 

Ingredients

Yes, we are 100% vegan. We are also totally cruelty free. As a vegan vitamin company, it's kind of a big deal for us to ensure we're vegan!

Any medical professional worth their salt will insist on B12 supplementation for a vegan diet, but for Vitamin D and Omega-3 it depends on other factors. Experts like Dr Michael Greger recommend insisting on B12, Vitamin D and Omega-3, but for Vitamin D it depends where in the world you live and how much sun exposure you receive. For Omega-3, it's certainly possible to get enough from seeds and nuts, but you would require 3 servings a day, which isn't always possible and is why many doctors recommend an Omega-3 supplement for those on plant-based diets. For more info we recommend this study.

The FDA doesn't approve supplement brands or products, instead they regulate the industry. Specifically, we work with GMP certified manufacturing facilities that are regulated by the FDA.

In 2011 two separate studies were released that led to several sensational media headlines, claiming that multivitamins increased the risk of mortality.

The studies were robust, however, it’s important to point out that the multivitamins referenced in the studies included most, if not all, of the vitamins that we don’t include.

The only reason to take a multivitamin is if:

You are at risk for several nutrient deficiencies and your diet cannot otherwise be modified

The multivitamin provides adequate dosages to cover the deficiency risk

The multivitamin is a better purchasing option than the nutrients by themselves

While a plant-based diet has enormous benefits, there is strong evidence to show that vegans are at a higher risk of deficiencies for certain nutrients, and so we’ve designed our supplements to be at the adequate dosages to cover the deficiency risk, with nothing else added that we don't need.

At this time, none of our products contain Allium. If they do in the future, "Allium" will be noted in the "other ingredients" section on the product label.

Please note that we do not test our products for trace Allium.

You can get almost all of your essential minerals and vitamins from a plant-based diet. In fact plant-based diets contain higher levels of some of these nutrients including Vitamin C and magnesium. However, vegans should pay special attention to B12, Omega-3 and Iodine, and most people would also benefit from a Vitamin D.

All our products are made in the USA.

Yes, we carry out third party testing on every single batch. If you would like to see the results, please email [email protected]

We do our very best to only use organic and non-GMO ingredients. For some of our ingredients, like our Vegan Omega-3 made from algae, it's not possible to use the official organic title, since there isn't an organic certification process yet, even though it's produced without any herbicides.

We predominantly sell essential vitamins and minerals, many of which you likely already consume through your diet. We built Future Kind initially for ourselves and our families, so it goes without saying that quality is paramount. All our ingredients are FDA approved and manufactured in an FDA regulated facility in the USA. Unlike many other supplement brands, we also then pay to have them tested by third parties and even share the results with our customers. For more information, check out our quality page.

While many families use our products, we always recommend speaking to a medical professional before giving our products to anyone that's under the age of 18, pregnant or on preexisting medication.

Get support